It's Not Just the Light: Understanding the Factors Causing Situational Visual Impairments During Mobile Interaction

Tuesday 2 October 2018
Organisers or author: 
Garreth W. Tigwell, David R. Flatla, Rachel Menzies

Full paper.

Mobile technologies are used in increasingly diverse and challenging environments. With the predominantly visual nature of mobile devices, Situational Visual Impairments (SVIs) are a growing concern. However, fundamental knowledge is lacking about the causes of SVIs, how people deal with SVIs, and whether their solutions are effective. To address this, we first conducted a convenience-sampled online questionnaire with 174 participants, and identified many causes and (ineffective) solutions. To firmly ground our initial results, we then conducted a two-week ecological momentary assessment with 24 participants, balanced by age and gender across Australia and Scotland. We confirmed that SVIs are experienced often and during typical mobile tasks, and can be very frustrating. We identify a range of factors causing SVIs, discuss mobile design implications, and introduce an SVI Context Model rooted in empirical evidence. The contributions in this paper will support the development of new effective SVI solutions.